Who We Are
Vox AI ("we," "our," or "us") operates a WhatsApp-based AI messaging and CRM platform accessible at voxai-dashboard-theta.vercel.app. Our platform enables businesses to manage WhatsApp conversations, automate responses via AI, and communicate with their customers at scale using the Meta WhatsApp Business API.
This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using Vox AI, you agree to the practices described in this policy.
Scope: This policy applies to all users of the Vox AI platform, including business customers who connect their WhatsApp Business accounts, and end users whose messages are processed through our system.
Information We Collect
We collect the following categories of information when you use Vox AI:
- Account Information: Name, email address, and business details when you register
- WhatsApp Business Data: WhatsApp Business Account (WABA) IDs, phone number IDs, and access tokens obtained through Meta's Embedded Signup flow
- Message Content: WhatsApp messages sent and received through your connected business number, stored for CRM and conversation management purposes
- Contact Data: Phone numbers and names of your WhatsApp contacts and leads
- Usage Data: How you interact with our dashboard, features used, and session information
- Technical Data: IP address, browser type, device information, and webhook logs
- Meta API Data: Data received from Meta's WhatsApp Business API including message statuses, delivery receipts, and template information
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Vox AI platform and its features
- To send and receive WhatsApp messages on behalf of connected business accounts
- To power AI-driven automated responses through our n8n workflow integrations
- To display conversation history and lead data in the dashboard interface
- To manage message templates and WhatsApp Business Account settings
- To monitor platform performance, resolve bugs, and improve our service
- To communicate with you about your account, updates, or support requests
- To comply with legal obligations and Meta's platform policies
WhatsApp & Meta Data
Vox AI integrates with Meta's WhatsApp Business Platform. When you connect your WhatsApp Business Account to our platform:
- We receive and store messages via Meta's Cloud API webhooks
- We access your WABA and phone number data using permissions granted during Embedded Signup
- We send messages on your behalf using your connected WhatsApp Business number
- Message data is processed in accordance with both this policy and Meta's own Data Policy
Important: Vox AI uses Meta's official WhatsApp Business API only. We do not use any unofficial or third-party WhatsApp integrations. All data exchanged with Meta is governed by Meta's Business Data Processing Terms.
We use the following Meta permissions: whatsapp_business_messaging (to send and receive messages) and whatsapp_business_management (to manage WABA settings, templates, and onboard business customers).
Data Storage & Retention
Your data is stored on secure cloud infrastructure. We retain data for as long as your account is active or as needed to provide services. Conversation and message data is retained to power the CRM features of our platform.
You may request deletion of your data at any time by contacting us at the email below. Upon verified request, we will delete your personal data within 30 days, except where retention is required by law.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request your data in a portable, machine-readable format
- Objection: Object to certain types of data processing
- Withdrawal: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at voxai4278@gmail.com. We will respond within 30 days.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), secure API token storage, and access controls on our infrastructure.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Children's Privacy
Vox AI is a business platform not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered users by email where appropriate.
Your continued use of Vox AI after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out: